Change or cancel a trip

Text your guide's Barb ("can we move to Sunday?" or "cancel my trip"). For a paid booking, or any booking when you're texting, Barb first sends a code to make sure it's you:

7:42

Barb ›

Client: Can we cancel our Jun 14 trip?

Barb: Your code to cancel your Jun 14 at 7:00 AM booking (refund: $250.00) is 123456. It expires in 15 minutes. Didn't ask for this? Ignore it and nothing changes.

Client: 123456

Barb: Done: your Jun 14 at 7:00 AM booking is cancelled. Your $250.00 refund is on its way to your original payment method; it can take 5 to 10 business days to show.

Send the code back. Depending on your guide, Barb moves or cancels it right away, or asks your guide to confirm first and tells you.

Refunds follow the cancellation policy your guide had when you booked (Barb tells you what you'd get before you confirm). No fees are taken out of a refund. A refund can take 5 to 10 business days to show.

If your guide changes the trip's time or meeting place and you can't make it, you can usually cancel for a full refund within 48 hours of being told (or before the trip, if that's sooner). Barb's message says until when.

1. 1Step 1: Open Details for the trip in Your trips.
2. 2Step 2: Under Change or cancel, choose See open times to pick a new time, or tick the box under Cancel this trip (it says what you'd get back first).

Your guide's own rules apply, as by text: it's done at once, or your guide OKs it first and you hear from them. You're already signed in, so there's no code to enter.

If your guide cancels for weather, Barb tells you and refunds everything you paid, and offers open dates. If your guide wants to move your trip, Barb asks you first or tells you, with time to cancel for a full refund if it doesn't work for you.